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NOTE
TO ALL MEMBERS: DO NOT BOOKMARK OUR MEMBERS
AREA.
New security measures in place at our site prohibit visitors from directly
accessing our members area from its URL. Only
access our members area from our login page at: www.blacksonasians.com/login.shtml.
DO
NOT ASK FOR A REFUND IF YOU ARE HAVING ACCESS PROBLEMS.
Please identify your problem and try the solutions below before contacting
us for help. If none of them work for you then email
us. We have a 99% success rate in resolving customer access problems
so we're confident we'll be able to help you too.
Please identify your problem:
- We're
sorry, but this username (your
username)
is currently restricted from access
It means your username had tried to access our members area from
too many differen't ip's (computer locations) in one day. As a security
precaution from shared passes your account has been temporarily disabled.
Please try again after a day or two and make sure your pass has not
been shared with anyone (you should run a thorough virus check on your
computer if you're sure you didn't personally give out your pass).
We can provide you with your access logs specifying exactly each time
your username logged into our members area along with the ip address
it came from. Just email
us with your username so we can look up your account.
- We're
sorry, but this computer address (your
ip address)
is currently restricted from access
You've
exceeded the maximum number of login attempts that can be made in a
1 hr time period from a single IP address. Please try to login again
after an hour.
Or if your internet service provider dynamically generates ip addresses
to you (gives you a different one each time you connect to the internet;
such as aol), the one they gave you was probably flagged/blocked. You
can try signing off the internet then connecting again (perhaps this
time given a new ip) and again logging into our members area.
If you continue to experience problems after an hour from your last
login attempt and your ip address does not change each time you reconnect
to the internet, please email
us and be sure to include your username and ip address.
- I
keep getting the error message: "Invalid login. Please try again."
You may have mis-typed
your login information. Please make absolutely sure you're entering
your correct pass before contacting us. If you've forgotten your pass
you may retrieve it here.
Another possible and VERY COMMON reason may be that your account
has expired. Please check your subscription receipt for details of when
your pass is meant to expire (for non-recurring subscriptions). If you
are a recurring subscriber it is possible that your credit card on file
has expired causing your subscription to expire because we've been unable
to rebill you or you may have cancelled your membership at some point.
- I
get the error message: "We're sorry, but this login session has
expired"
You've exceeded the number of times a user can attempt login during
a given session. You were probably entering the wrong pass and/or security
code and then the system locked you out temporarily. You should try
again later (from our login page at: http://www.blacksonasians.com/login.shtml),
making sure you're entering all your info correctly including the security
code.
*If you're
NOT seeing the security code field then you should try using Internet
Explorer and making sure you're enabling Java, javascript, activex
and/or adding 'blacksonasians.com' to your list of trusted sites.
You'll need to adjust your browser settings if you're not seeing the
security code box. Click here
for a sample graphic of the login page you should be seeing.
*If you DO
see the security code and you're entering it correctly along with
your pass, you could try signing off your internet connection, then
connecting again and trying to log into our members area.
*AOL Users who experience problems should try using Internet Explorer.
- I'm
not seeing the Security Code field
*If you're
NOT seeing the security code field then you should try using Internet
Explorer and making sure you're enabling Java, javascript, activex and/or
adding 'blacksonasians.com' to your list of trusted sites. You'll need to
adjust your browser settings if you're not seeing the security code
box. Click here for a sample
graphic of the login page you should be seeing.
*AOL Users
who experience problems should try using Internet Explorer.
-
I'm
not seeing any of the new updates mentioned on the news/forum
Clear your browser cache. Your browser may be viewing a cached
(old version) of our site. To fix this problem in IE, go to "Tools"
in your menu.. then "Internet Options"... under "Temporary
Internet files" click on the "Settings" button.. and
where it says "Check for newer versions of stored pages:"
make sure "Automatically" is selected. Then go back to blacksonasians
and refresh your browser and try again. You may have to close your
browser and open it again. Similar steps may be necessary for Netscape
and AOL users.
- USE NEWER
WEB BROWSERS
Older browsers (Internet
Explorer / Netscape) may not have the current technology needed to identify
your membership status. It is best to use web browser versions
4.x and higher.
The type of browser you are currently using is:
WebTV Browsers
may not work properly with all features. It does not fully support
browser technologies.
AOL Browsers may not work properly with all features. While
connected, we suggest minimizing the AOL window and opening an external
(separate) web browser. Since you are already connected to your
AOL account, the external browser will use this Internet connection
to access the web. If you must use the AOL Browser, please
download & install the latest version.
We suggest downloading & installing the latest version of Internet
Explorer.
If
you are trying to access this site illegally
The current time and date is:
Wednesday, 07-Jan-2009 11:05:23 CST
Your IP Address is:
38.103.63.57
We will contact your isp if it is determined that you are trying to illegally
hack into our site. Why risk getting in trouble when you can join legally
for just $19.95/month membership? Click here
to join now.
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